Firstlight Studio Terms & Conditions

Definitions

FLS, Company, We, Our or Us – Refers to Firstlight Studio (Pty) Ltd.

Client – Refers to anybody considering to use Firstlight Studio as service provider.

Event – Refers to the time/day/days of services rendered.

Product – Refers to any media created/modified by Firstlight Studio

Payments

As specified on quotation, a deposit is required as well as a proof of payment to secure our services and/or product. On completion of work, the client must pay the outstanding balance due with proof of payment before the product is released. It remains the client’s responsibility to ensure correct communication with FLS about payments.

Additional time required that was not quoted for can be negotiated at time of event. However, a recorded/documented agreement needs to be created at the time. Additional hours will be added to the original invoiced amount and the client needs to pay the total amount outstanding before receiving the product.

No deposit, no secured service.

No final payment, no product.

Cancellation and Termination

If the client cancels, a percentage of the deposit will be non-refundable. See below:

• More than than 30 days from event, 10% of deposit is non-refundable.
• 8 to 30 days to the event, 25% of deposit is non-refundable.
• 7 days to event, full deposit is non-refundable.

If FLS has to cancel an event, for  whatever reason, then a reschedule can be negotiated, else a full refund will be made to the client, except for the following reasons:

• Client or affiliated people behaves disrespectful.
• FLS Personnel is placed in risk or injured.
• Equipment is placed in risk or damaged.

Service

We cannot be held responsible for factors outside our control which can limit the services and/or product. These factors include, but not limited to weather, location, layout, lighting, time schedules, behaviours of clients, 3rd parties, etc.

In the unlikely event that footage get stolen or destroyed, liability is limited to a reschedule of the event where possible within 3 months of original date, except in the case of section Cancellation and Termination.

When applicable, the client must ensure seating and meals have been arranged for FLS.

Travelling and Venue

Included in all fees quoted is the travelling cost up to 60km from Durbanville area, Cape Town to specific location. Additional travelling can be negotiated.

The client is also responsible to arrange any overnight accommodation and meal were applicable, unless specific arrangement was made.

Licensing and External Cost

It remains the client’s responsibility to adhere to copyright regulations of any 3rd party licensing, including, but not limited to music, venue, legal matters, footage, YouTube, Google, Facebook, etc as well as cover the additional cost where applicable to such requirements. FLS can’t be held responsible for any change to their structure, offering, terms, breaking changes or failures on their part. FLS is however committed to assist within reason as far as possible.

Product

All material and product created by FLS, remains the property of FLS, unless an Agreement was signed. The usage of products for commercial use is restricted to an agreement. No raw media files will be given to the client.

Content Responsibility

It remains the client’s responsibility to research and confirm the factual content of any production we of the product. FLS cannot not be  held liable in any legal matter with regards to claims or statements made.